The Institute of Warranty Chain Management was formed in 2006 to support and advance the warranty management profession and global warranty industry. The iWCM offers a central point where warranty professionals and business executives from across multiple industries can access and share information on warranty-related events, processes and services, while benefiting from educational and research information on warranty management.
What We Do PDF Print

The iWCM offers multiple programs and services to its warranty industry members. These programs include:

Advocacy and Communication

  • Standards development in the industry
  • Communication of industry news and information 

Education and Training

  • Certification
  • Training

Research

  • Access to hundreds of industry papers and resources in multiple categories including
    • Product quality and reliability
    • Support and services delivery
    • Logistics and supply chain
    • Finance and accounting
    • Warranty information systems
    • Legal aspects of warranty and services
    • Benchmarks and metrics

Networking

  • Industry events for networking
  • Forum for sharing ideas with warranty professionals including institute blogs