The Institute of Warranty Chain Management was formed in 2006 to support and advance the warranty management profession and global warranty industry. The iWCM offers a central point where warranty professionals and business executives from across multiple industries can access and share information on warranty-related events, processes and services, while benefiting from educational and research information on warranty management.
Academic Research PDF Print
University of Maryland
Focused on the physics of failure as it relates to the warranty chain.

Establishing a Relationship Between Warranty and Reliability
M. Pecht, IEEE Transactions on Electronics Packaging Manufacturing, Vol. 29, No. 3, pp. 184- 190, July 2006.

A Warranty Forecasting Model Based on Piecewise Statistical Distributions and Stochastic Simulation
A. Kleyner and P. Sandborn, Reliability Engineering and System Safety, Vol. 88, No. 3, pp. 207-214, June 2005.

Minimization of Life Cycle Costs Through Optimization of the Validation Program - A Test Sample Size and Warranty Cost Approach
A. Kleyner, P. Sandborn, and J. Boyle, Reliability and Maintainability Symposium, Los Angeles, CA, January 2004.

Are Components Still the Major Problem: A Review of Electronic System and Device Field Failure Returns
M. Pecht and V. Ramappan, IEEE Trans. CHMT, 15(6), 1160-1164, 1992.

University of Massachusetts
Focused on the business and strategic implications of the warranty chain.

University of Arizona
Focused on understanding field performance data as it relates to the warranty chain.